Course information

Introducing the third edition of Working in a Health Services Environment, the essential Canadian textbook for students who are starting their journey in the healthcare field. This comprehensive guide offers a clear, practical approach to the essential skills needed to succeed in a health services office setting.

Working in a Health Services Environment, Third Edition covers everything from patient intake and appointment scheduling to understanding medical billing and privacy compliance. Common real-world scenarios that health services administrators often encounter, such as managing patient inquiries, handling scheduling conflicts, and navigating billing help build confidence in handling the unique challenges of a healthcare environment.